Technical Support Information
USA Scientific is pleased to offer the expertise of our skilled technical specialists to address any technical questions or inquiries you may have about our products. For assistance with the application or use of our products, please ask for technical support at 1-800-LAB-TIPS (800-522-8477) or e-mail [email protected]. Technical support is available from 8 AM to 5 PM Eastern Time.If you have a question about the website or placing an order online, please contact [email protected].
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What should I do if my item is damaged or defective?
If your item has been damaged during shipping or transit, please call customer service (1-800-522-8477) as soon as the damage is discovered.- Note if the shipping box or packaging is damaged or opened.
- Note if items inside are cracked or broken.
- Keep all of the original packaging material until the damage claim is resolved.
- An item has broken after use or is not operating correctly.
- The item appears to not be made properly or the protective packaging is damaged.
- Note the product name/item number and describe the defective part.
How do I find specific information about a product?
If you are unable to find what you are looking for in our Product Literature, please feel free to reach out to our trained technical support team at [email protected].How do I obtain a Certificate of Analysis (COA) or Certificate of Quality (COQ)?
If you need a COA or COQ, please email us at [email protected]. Be sure to include the item number and the product Lot number.Can I fill out my warranty card online?
Click on the link below to access our online warranty form. Please complete all of the fields. When the form is completed, click the "Submit Form" button and complete the email instructions.
